Envíos
How it works
Preparation
Your order is prepared within 1–2 business days after it has been confirmed.
Shipping
As soon as your order leaves our warehouse, you'll receive a tracking email with all the carrier information.
Delivery
Our Customer Support team is available if you have any questions or issues. Contact us at hola@qooqer.com or through your customer account.
Shipping costs and delivery times by country
Spain and Portugal
NACEX. Delivery in 1–3 business days
- €5.00 for orders under €150
- Free shipping on orders over €150
Balearic Islands
NACEX. Delivery in 2–3 business days
- Flat rate: €6.00
Canary Islands
NACEX. Delivery in 5–8 business days
- €9.00 up to 2 kg
- €22.00 up to 14 kg
- €48.00 over 14 kg
See details about taxes and customs clearance for the Canary Islands HERE.
Ceuta and Melilla
NACEX. Delivery in 5–8 business days
- €9.00 up to 2 kg
- €22.00 up to 14 kg
- €48.00 over 14 kg
VAT exempt. See details about taxes and customs clearance for Ceuta and Melilla HERE.
Europe 1
Germany, Austria, Belgium, France, Netherlands, Italy and Luxembourg
FEDEX. Delivery in 5–7 business days
- €9.00 up to 1 kg
- €12.50 from 1 to 14 kg
- €20.00 over 14 kg
Europe 2
Finland, Ireland, Greece, Denmark and Sweden
FEDEX. Delivery in 7–9 business days
- €12.00 up to 1 kg
- €15.00 from 1 to 14 kg
- €29.00 over 14 kg
Europe 3
Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Estonia, Lithuania, Latvia, Poland, Czech Republic and Romania
FEDEX. Delivery in 9–12 business days
- €14.00 up to 1 kg
- €19.00 from 1 to 14 kg
- €28.00 over 14 kg
Europe 4
Bosnia, Serbia, United Kingdom and Switzerland
FEDEX. Delivery in 9–12 business days
- €35.00 up to 1 kg
- €40.00 from 1 to 14 kg
- €50.00 over 14 kg
Europe 5
Norway
FEDEX. Delivery in 9–12 business days
- €50.00 up to 5 kg
- €68.00 from 5 to 14 kg
- €75.00 over 14 kg
Rest of the world
United States, Canada, Mexico, Latin America, Asia, the Middle East, Africa and Oceania.
FEDEX. Estimated delivery times:
- North America: 3–6 business days
- Latin America: 4–8 business days
- Asia, Middle East and Oceania: 4–8 business days
- Africa: 5–8 business days
Shipping costs depend on the destination country and the weight of the order. They are automatically calculated at checkout before payment.
Shipments outside the EU: Duties, local taxes and customs clearance fees are already included in the purchase price. There are no additional costs upon delivery.
Some postcodes are classified by FedEx as remote or hard-to-reach areas ("Out of Delivery Area / Tier C") and may be subject to an additional surcharge of €28.00, which will be automatically added to your shopping cart. More information at FedEx – Out of Delivery Area Surcharge.
Questions?
You can check the status of your order from your account.
Got a question about your order? Get the answer HERE.